Badges and the leaderboard

Techs earn badges automatically as they work. It is lightweight, it costs you nothing, and crews genuinely check it.

The badge families

Each family has bronze, silver, gold, and platinum tiers:

• Streak: consecutive service days without missed stops.
• Chemistry: rolling 30-day accuracy, the share of readings that land in the green.
• Speed: routes finished ahead of their planned time budget.
• Perfect Week: every scheduled stop completed, all week.
• Early Bird: starting the day promptly at business opening.
• Equipment Eye: logging equipment observations at stops, the leading indicator of repair revenue.
• Wiki Builder: contributing pages to your company wiki.

Badges are personal and permanent; nobody loses one. There are also team badges (combined milestones, team-wide accuracy, the weakest-link streak) shown on the Team Performance page, which reward lifting the whole crew rather than one star.

Where it shows up

Techs see their badge shelf on their route screen. Owners and managers get the full leaderboard under Team, Performance, ranked by badges earned and services completed.

Reading it as a manager

• Chemistry accuracy is the badge that correlates with customer retention. A tech whose readings keep landing in range is preventing the green-pool callback you never hear about. Praise this one publicly.
• Speed without accuracy is a warning sign, not an achievement. A tech flying through stops with mediocre chemistry numbers is skipping steps.
• Equipment Eye feeds your quote pipeline. Every logged "heater sounds rough" note is potential repair work; a tech earning this badge is finding you revenue.

What it deliberately is not

There is no punishment mechanic, no public shaming, and badges never affect pay inside the app. It is recognition, not surveillance. The leaderboard works best mentioned in a Friday message, not wielded in a performance review.